Exchanges & Replacements

Faulty or Damaged Items

If you received a faulty item and need to exchange it for an exact replacement, visit the Returns Center to request a replacement. If the Product was damaged or defective at the time of delivery or the Product is not what you ordered as a result of our error, Kayden will reimburse you both the Product and shipping costs.

If you would like to exchange the item for a different one, please return the original item through our online Returns Center and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. You will be refunded your original purchase price once we've received the item.

Customers are responsible for the cost of shipping the returned Products to Kayden or to the original manufacturer as may be specified by Kayden. Customer is also responsible for insurance for loss or damage during return. Shipping and insurance costs are non-refundable.

Customers outside of Canada: If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our facility.







Updated: July 7, 2017