Frequently Asked Questions
How do I claim my existing territory on
If you have an existing relationship with Kayden contact one of our agents through
Can I claim an open territory?
Any open territory can be claimed by submitting a message to our team. An agent will be in touch with you to discuss your next steps in representing your expanded territories.
Can I buy directly from if there are no registered distributors in my area?
Absolutely you can, and it is a great opportunity to consider applying to become the sole distributor for the unclaimed area.
Why can't I see any pricing?
Your local distributor can choose whether they want to make their pricing readily available through If you don't see any prices posted, click request a quote and you will be put in touch with your designated local distributor.
Where can I find information on the Applications or Installation of the Kayden CLASSIC Series?
All of our literature is available to download for free. Visit the products you wish to download the information from and you'll find what you need under the Documentation tab.
My company has an active Kayden Credit Account that we've had for many years, can I purchase products on this website and charge them to this existing account?
Yes, simply email or call Kayden Sales with your request and we can activate and link your ID with your existing Kayden Credit Account, generally within one business day.
When I call Kayden Sales to place an order I'm given special pricing on some items, are these special prices available to me on
Yes, once you've logged into you will see the prices your local distributor has made available to you.
What's faster, ordering by telephone or
Regardless of how you place your order, it's treated the same, we prioritize all orders in the sequence we receive them. Should you feel like placing an order at 3 o'clock in the morning or 5pm Saturday afternoon, will be here to serve you. shows you what's in stock, and you can be sure that when you order items online, they're committed to you the minute you place your order and receive a confirmation.
Is my browsing and purchasing private and secure when I'm in the Kayden Online Store?
Yes, we've gone to great lengths to keep your browsing and shopping experience private and secure. We believe shopping at is far more private and secure than using a telephone to talk or text. Every time you visit, know that you're enjoying a high-security connection to every page you visit.
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