Return and Exchange Policy Updated: Mar 14, 2025

Our products are guaranteed to provide 100% Satisfaction in every way. We want you to be completely satisfied with Telematic and the products you purchase from us. If you're not, please allow this Satisfaction Guarantee to give you peace of mind.

 

Should You, for any reason, be unsatisfied with any or all of the Standard Products you've recently purchased, You may return any or all of them (up to 25 units) for a full refund or credit (your choice), less any Special Charges.

 

For larger orders Telematic expects the Customer to first order an appropriate number to determine suitability, compatibility and satisfactory performance for the intended purpose and process. We prefer our Customers to put our Products ‘through their paces’ before committing to large scale orders - because we understand the more analysis a party performs upfront, the more satisfied they’ll be with the long term results. Of course, if You wish to forego the test and verification phase, and purchase a larger quantity of Products, Telematics' applicable limited warranty will apply. Telematic reserves the right to limit the number of times the 60-Day 100% Satisfaction Guarantee is available to any given customer for any given period.

 

Standard Products are eligible for the 60-Day 100% Satisfaction Guarantee. If you purchased new Standard Products directly from Telematic, you may return them to the place of purchase up to 60 days from the date of invoice for a refund or credit (your choice) of the Standard Product purchase price provided the quantity of Products does not exceed twenty-five (25) units (restocking fees apply to only those quantities exceeding twenty-five units).

 

Number of Standard Products (Units) & Restocking Fee (%)

1- 25            0%

26-50        15%

51- 99        35%

100             50%

A Customer returns an order for 100 Standard Products each having a purchase price of $100.00, the total restocking charge would be $2090.00 calculated as follows:

 

1- 25           No restocking fee

26- 50      15% of each unit = $360.

51- 99       35% of each unit = $1,680.

100            50% of each unit = $50.

 

Custom Products are exempt from participating in the 60-Day 100% Satisfaction Guarantee due to their unique nature.

 

Up to twenty-five (25) units of Standard Products of any type or combination per order.

 

Review our Return Policy and complete the Return Authorization Form to obtain a Return Materials Authorization (RMA) Number. Returns without this authorization may not be accepted. Some restrictions and limitations apply.

 

Returns that may not be accepted include Standard Products that have experienced anything contained in the 'Unacceptable for Return, Refund, Credit or Warranty' section located below.

 

 

In instances where this list does not reflect items noted as Custom, NCNR or Non-Refundable in the Online Store at the Product detail level, the latter shall be considered authoritative; this list is for convenience.

 

Please note refunds or credits do not apply to Special Charges as outlined below.

The following conditions exempt and render products unable to participate in returns, refunds, credits or warranties.

 

Telematic will accept returned Products in accordance with its current "Return Policy" and in accordance with its warranty set in these Terms. No returns will be accepted without an issued Return Merchandise Authorization (RMA) number. Unauthorized returns will be refused and returned to sender. To request a refund or repair, fill out a request online or call our Returns Department at +1 403 253-7939 Monday to Friday 8:00 am to 5:00 pm MST.

 

RMA numbers are valid for thirty (30) days.

 

Customers are responsible for the cost of shipping the returned Products to Telematic or to the original manufacturer as may be specified by Telematic. Customer also will be responsible for insurance for loss or damage during return. If the Product was damaged or defective at the time of delivery or the Product is not what you ordered as a result of our error, Telematic will reimburse you both the Product and shipping costs. Telematic will use FedEx or Loomis shipping when sending replacement Products.

 

Customers outside of Canada: If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our facility.

 

Except in the event of a shipping error, Customers are responsible for the cost of returning items to Telematic or Telematics supplier. Telematic will pay the return shipping costs if the return is a result of our error.

 

You should expect to receive your refund within four (4) weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via email of your refund once we've received and processed the return.

 

If Customer refuses an order, it will be handled as a return order under our standard return policy, where roundtrip shipping costs will be deducted from the refund.

 

If Customer returns any Products offered with free shipping then the actual outbound shipping costs will be deducted from the refund.

 

Subject to the exceptions and fees below, Customer may return Products for its convenience for a refund less shipping charges as follows:

 

Customer may return unwanted Standard Products within sixty (60) days (the "Primary Return Period") of the Delivery Date provided items were purchased directly from Telematic and are in new and resalable condition complete with original packaging and all documentation.

 

Standard Products are eligible for the 60-Day 100% Satisfaction Guarantee.

 

If you purchased new Standard Products directly from Telematic, you may return them to the place of purchase up to 60 days from the date of invoice for a refund or credit (your choice) of the Standard Product purchase price provided the quantity of Products does not exceed twenty-five (25) units (restocking fees apply to only those quantities exceeding twenty-five units). Returns must be received by Telematic at an approved Telematic facility no later than ten (10) days after the expiration of the Primary Return Period. Please review the 60-Day 100% Satisfaction Guarantee for full details.

 

1 - 25            0% For items eligible for the 60-Day 100% Satisfaction Guarantee.

26- 50        15%

51- 99          35%

100               50%

 

A Customer returns 100 Standard Products each having a purchase price of $100.00, the total restocking charge would be $2090.00 calculated as follows:

 

Units 1 to 25         No restocking charge

Units 26 - 50        15% of each unit = $360.00

Units 51 - 99         35% of each unit = $1680.00

Unit 100                   50% of each unit = $50.00

 

The twenty percent (20%) restocking charge shall apply to the authorized return of unwanted Standard Products provided they are received by Telematic at an approved Telematic facility no later than ten (10) days after the expiration of the Secondary Return Period.

 

All Volume Orders that are Standard Products are subject to a restocking fee, however Volume Orders may be accepted for return in whole, in part or not at all, at Telematics sole discretion, depending on the quantity Customer wishes to return. Please review the 60-Day 100% Satisfaction Guarantee for full details.

 

All Custom Products, Non-Cancellable, Non-Returnable Products and Non-Refundable are non-returnable.

 

Before contacting Telematic for the Product return, please prepare by reviewing the Returns section.

Locate your invoice number and proof of purchase date, indicated on your receipt, invoice, etc.

 

To expedite the process of your refund or credit, Telematic expects you to return the Products to Telematic in their original or equivalent packaging within 10 days of the date that Telematic issues the Return Materials Authorization Number. Returns arriving outside of the ten-day window are subject to depreciation of the final refund/credit. Incomplete returns may not be credited. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the flash drive(s) or CD(s) is unopened. Returned Products must be in as-new condition, and all of the manuals, flash drives(s), CD(s), and other items included with a Product must be returned with it.

 

If you received a faulty item and need to exchange it for an exact replacement, visit the Returns Center to request a replacement. If the Product was damaged or defective at the time of delivery or the Product is not what you ordered as a result of our error, Telematic will reimburse you both the Product and shipping costs.

 

If you would like to exchange the item for a different one, please return the original item through our online Returns Center and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. You will be refunded your original purchase price once we've received the item.

 

Customers are responsible for the cost of shipping the returned Products to Telematic or to the original manufacturer as may be specified by Telematic. Customer is also responsible for insurance for loss or damage during return. Shipping and insurance costs are non-refundable.

 

Customers outside of Canada: If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our facility.

 

Promotion and gift cards are not returnable, nor can they be exchanged for cash.