Our products are guaranteed to provide 100% Satisfaction in every way. We want you to be completely satisfied with Kayden and the products you purchase from us. If you're not, please allow this Satisfaction Guarantee to give you peace of mind.
Should You, for any reason, be unsatisfied with any or all of the Standard Products you've recently purchased, You may return any or all of them (up to 25 units) for a full refund or credit (your choice), less any Special Charges. For larger orders Kayden expects the Customer to first order an appropriate number to determine suitability, compatibility and satisfactory performance for the intended purpose and process. We prefer our Customers to put our Products ‘through their paces’ before committing to large scale orders - because we understand the more analysis a party performs upfront, the more satisfied they’ll be with the long term results. Of course, if You wish to forego the test and verification phase, and purchase a larger quantity of Products, Kaydens' applicable limited warranty will apply. Kayden reserves the right to limit the number of times the 60-Day 100% Satisfaction Guarantee is available to any given customer for any given period.
Standard Products are eligible for the 60-Day 100% Satisfaction Guarantee. If you purchased new Standard Products directly from Kayden, you may return them to the place of purchase up to 60 days from the date of invoice for a refund or credit (your choice) of the Standard Product purchase price provided the quantity of Products does not exceed twenty-five (25) units (restocking fees apply to only those quantities exceeding twenty-five units).
Number of Standard Products (Units) & Restocking Fee (%)
1 - 25 : 0%
26 - 50 : 15%
51 - 99 : 35%
100+ : 50%
A Customer returns an order for 100 Standard Products each having a purchase price of $100.00, the total restocking charge would be $2090.00 calculated as follows:
1 - 25: No restocking fee
26 - 50: 15% of each unit = $360.
51 - 99: 35% of each unit = $1,680.
100: 50% of each unit = $50.
Custom Products are exempt from participating in the 60-Day 100% Satisfaction Guarantee due to their unique nature.
Up to twenty-five (25) units of Standard Products of any type or combination per order.
Review our Return Policy and complete the Return Authorization Form to obtain a Return Materials Authorization (RMA) Number. Returns without this authorization may not be accepted. Some restrictions and limitations apply.
Returns that may not be accepted include Standard Products that have experienced anything contained in the 'Unacceptable for Return, Refund, Credit or Warranty' section.
In instances where this list does not reflect items noted as Custom, NCNR or Non-Refundable in the Online Store at the Product detail level, the latter shall be considered authoritative; this list is for convenience.
Please note refunds or credits do not apply to Special Charges as outlined below.
The following conditions exempt and render products unable to participate in returns, refunds, credits or warranties.
Updated: November 27, 2017