Payment shall be in the currency stated on Kaydens' quotation (if provided) and invoice. In the event Customer has credit terms with Kayden, and where an order contains multiple quantities of Products, each Product will be invoiced when shipped.

Kayden accepts Visa, MasterCard, American Express, wire transfers and checks. Wire transfers are acceptable for Customers with credit terms. Orders are subject to customs duties and/or brokerage fees. Kayden requires full payment prior to shipment, unless credit terms have been expressly granted.

If a credit card is being used for a transaction, Kayden may obtain preapproval for an amount up to the amount of the order. Billing normally occurs at the time of or shortly after your order transaction is processed. When making purchases, credits are used first; your credit card or your account, if applicable, is then charged for any remaining balance. 

The Kayden Online Store accepts a variety of payment methods. Click on a payment method on the right to find out more.

Credit Cards

Troubleshooting credit card payment errors

  • For new or recently reissued cards, the card needs to be activated first.
  • Check that the card details entered are correct, the card type (VISA, MasterCard, American Express), card number and the expiration date.
  • Remove any dashes or spaces for the card number.
  • If you do not have sufficient credit limit, please check with your card issuer.
  • If everything seems to be correct, contact your card issuer. Your card issuer may need to verify with you before they authorize your purchase.

When Kayden Charges Your Account

Kayden charges your account once you place your order. If your order contains multiple items and they ship at different times, you may see multiple charges on your credit card statement.

If you cancel your order before it has been billed, any authorizations placed on your credit card account can take up to 30 days to reverse, depending on the credit card issuer. Contact your financial institution for their specific timeframes.

Credit Cards Accepted

We accept VISA, MasterCard and American Express.

Why was my credit card payment not processed?

  1. There may be a credit limit on your account
  2. The incorrect card type, number or expiry date was accidentally selected when placing the order
  3. There were dashes or spaces in the account number that could not be recognised
  4. Your bank requires verification from you before authorizing the purchase
  5. Your card may be recently issued and has not yet been activated

Check or Money Order

To pay for your purchase using a Check or Money Order:

  • Place your order with a Kayden Representative by phone.
    • 1 403 253-1423 - North America
    • 001 403 253 1423 - International
  • Obtain the final dollar total of your order, including tax and any applicable shipping charges from the Kayden Representative.
  • Confirm that your check is for the full amount of the order. It is not possible to combine a check/money order with another form of payment for one order.
  • Make the check payable to Telematic Controls Inc., and include your web order number or a copy of your order.

Direct Deposit

To pay for your purchase using a Direct Deposit:

Note: Please allow two (2) business days for Kayden to receive your payment and start processing your order.

  1. Place your order with a Kayden Representative by phone on 1 403 253-1423 in North America or 001 403 253 1423 from international locations.
  2. Obtain the final dollar total of your order including tax and any applicable shipping charges from the Kayden Representative.
  3. Have your bank electronically transfer the total dollar amount of your order using the routing information below.
  4. Reference your web order number with your payment.
  5. Scan a copy of your deposit slip and email the attachment to the following email address:

Kayden Account Details

Telematic Controls Inc. c/o Royal Bank of Canada

Routing Transit (ABA) Number: ROYCCAT2
Account Number (USD $): 4034856
Account Number (CAD $): 1268150
Account Type: Lockbox
Transit/Institution/Branch: 00009-003

Kayden Credit Account

A Kayden Credit Account is a great option if you are looking to purchase Kayden products and would like to have credit terms of Net 30 Days with us.

How it works

1. Download a Credit Application, complete it, and fax or email it to us.

2. Application Response 
     We will email you with the outcome of your application.

3. Place order, using your Kayden Credit Account Number 

If you are approved, your Kayden Credit Account number will be sent to you. 

You will then be contacted by Kayden within 2 business hours (Mon-Fri 8:00am - 5:00pm MST) to place your order.

Important: If you choose to apply for Credit Terms, the delivery date in cart and checkout may not apply. Your delivery date may be later due to the time required to process your financing application. When your application is approved, you will receive an email notification with the updated delivery date.

Can I Change My Payment Method?

The payment method for an order cannot be amended once the order has been submitted to Kayden. To choose an alternative payment method, you will need to cancel your existing order and place a new order with your preferred payment method. Please note that when cancelling credit card orders, it can take up to five (5) business days for the payment authorization to be removed by your credit card company.

Are My Account Details Secure?

The security of Kayden Store servers is closely monitored to prevent any unauthorized disclosure or use of credit card numbers and to protect the confidentiality of your personal information. The Kayden Store uses the SSL (Secure Socket Layer) industry standard.

When will I be invoiced for my order?

When your order is placed, Kayden will send you an invoice reflecting the cost of your order. If you ordered more than one item and they ship at different times, there may be multiple invoices.

Can I change my billing address?

Your billing address is the registered address that your credit card company holds. Please ensure that your billing address is correct at the time of placing your order. Once your order has been accepted by Kayden your billing address cannot be changed as it would have already been authorized by your credit card company.

Credit Account Terms

Kayden extends a line of credit or credit terms to qualified business Customers. To be considered, your business must meet the following minimum requirements: 1) Your Company has been in business for a minimum of 6 months; 2) You have a business checking account; and 3) You have at least three positive trade credit references. Please fill in the Credit Application form if you want to apply for a Line of Credit.

Payment Methods for Accounts

Kayden accepts payment by:  1) Visa,  2) MasterCard,  3) American Express,  4) Check,  5) Electronic Funds Transfer (EFT) and  6) Wire Transfer

If your business, institution or government agency wishes to pay by check, you must first have an account with Kayden. An approved Credit Application must be on file with Kayden. Once approved, checks will be accepted as a payment option.

Letters of Credit

Payment may be made by irrevocable confirmed L/C provided that the total invoice value of the export order is more than US$5,000.00. Multi-line L/C orders must allow for two partial shipments and be valid for a period of at least one hundred fifty (150) days. L/C fees will be charged to Customers account.

Credit Cards

We accept VISA, MasterCard and American Express. We do not accept debit cards. We accept up to two credit cards for a single order; however the credit card holder’s address must be the same as the billing address when purchasing Products. Please note – while we will seek to obtain an immediate authorization from your card issuer to reserve funds for your purchase, we will only charge your card once the order has been shipped.

Electronic Funds Transfer - EFT

Kayden prefers to receive account payments electronically. With our EFT Payment Plan, Kayden emails you an invoice notifying you of the funds being due as per your account terms; your bank transfers the amount of the invoice from your checking account to the specified Kayden account. Each payment is shown on your monthly bank statement. At Kayden we sincerely appreciate working with corporations that endeavor to reduce the amount of paper-based transactions.

Wire Transfer

Kayden accepts bank wire transfers as a valid form of payment. If you would like to use a wire transfer to pay for your order, please perform the following steps:

1. Order your Kayden Product by e-mail, fax, mail, courier or phone.
2. Determine the total amount of the invoice including any applicable taxes and shipping charges.
3. Instruct your bank to electronically transfer the total invoice amount or your order (please have the bank reference your name and Kayden order number).

Payment Terms

Payment terms are subject to Kayden credit approval. Payment is due thirty (30) days from Kaydens' invoice date. Kayden may change credit or payment terms at any time when, in Kaydens' opinion, Customer’s financial condition, previous payment record, or the nature of Customer’s relationship with Kayden so warrants. Kayden may discontinue performance if Customer fails to pay any sum due, or fails to perform under this or any other Kayden agreement if, after ten (10) days written notice, the failure has not been cured.



Updated: November 27, 2017