FAQ

How do I know I'm ordering from the correct distributor?

Kayden.com will detect your location and determine what territory you are in, automatically selecting your local distributor.

 

How do I claim my existing territory on Kayden.com?

If you have an existing relationship with Kayden, you can submit your information through this form or contact one of our agents through info@kayden.com.

 

Can I claim an open territory?

Any open territory can be claimed by submitting a message to info@kayden.com. An agent will be in touch with you to discuss your next steps in representing your expanded territories.

 

Can I buy directly from Kayden.com if there are no registered distributors in my area?

Absolutely you can, and it is a great opportunity to consider applying to become the sole distributor for the unclaimed area.

 

Why can't I see any pricing?

Your local distributor can choose whether they want to make their pricing readily available through Kayden.com. If you don't see any prices posted, click request a quote and you will be put in touch with your designated local distributor.

 

Where can I find information on the Applications or Installation of the Kayden CLASSIC Series?

All of our literature is available to download for free. The manual can be viewed online, as well as notes on the CLASSIC Series applications.

 

My company has an active Kayden Credit Account that we've had for many years, can I purchase products on this website and charge them to this existing account?

Yes, simply email or call Kayden Sales with your request and we can activate and link your Kayden.com ID with your existing Kayden Credit Account, generally within one business day.

 

When I call Kayden Sales to place an order I'm given special pricing on some items, are these special prices available to me on Kayden.com?

Yes, once you've logged into Kayden.com you will see the prices your local distributor has made available to you.

 

What's faster, ordering by telephone or Kayden.com?

Regardless of how you place your order, it's treated the same, we prioritize all orders in the sequence we receive them. Should you feel like placing an order at 3 o'clock in the morning or 5pm Saturday afternoon, Kayden.com will be here to serve you. Kayden.com shows you what's in stock, and you can be sure that when you order items online, they're committed to you the minute you place your order and receive a confirmation.

 

Is my browsing and purchasing private and secure when I'm in the Kayden Online Store?

Yes, we've gone to great lengths to keep your browsing and shopping experience private and secure. We believe shopping at Kayden.com is far more private and secure than using a telephone to talk or text. Every time you visit Kayden.com, know that you're enjoying a high-security connection to every page you visit.

 

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