Placing An Order

To Place an Order

Browse through Kayden’s print or online catalog, then call your local Kayden Distributor, or contact Kayden directly by e-mail, fax, courier, mail or phone. There is no minimum order amount. However, any order under US$35.00 will be subject to a US$10.00 service charge.

Payment Methods for Accounts

Kayden accepts payment by:

• Letters of Credit
  Payment may be made by irrevocable confirmed L/C provided that the total invoice value of the export order is more than U.S. $2500.00. Multi-line L/C orders must allow for two partial shipments and be valid for a period of at least one hundred fifty (150) days. L/C fees will be charged to Customers account.
• Credit Cards
  We accept VISA and MasterCard. We do not accept debit cards. We accept up to two credit cards for a single order, however the credit card holder’s address must be the same as the billing address when purchasing Products. Please note - we will seek to obtain an immediate authorization from your card issuer to reserve funds for your purchase.
• EFT - Electronic Funds Transfer
  Kayden prefers to receive account payments electronically.

  With our EFT Payment Plan, Kayden mails you an invoice notifying you of the funds being due as per your account terms; your bank transfers the amount of the invoice from your checking account to the specified Kayden account. Each payment is shown on your monthly bank statement.

  At Kayden we sincerely appreciate working with corporations that endeavor to reduce the amount of paperbased transactions.

• Check
  If your business, institution or government agency wishes to pay by check, you must first have an account with Kayden. An approved Credit Application must be on file with Kayden. Once approved, checks will be accepted as a payment option.
• Wire Transfer
  Kayden accepts bank wire transfers as a valid form of payment.

Shipping

Shipping & Handling

All freight costs for orders shipped within Canada are the responsibility of the customer. Shipping method is per customer request.

For shipments to the US, customer will be responsible for ground freight costs. These costs will be added to the invoice. Kayden may ship via air freight but will accept responsibility for any additional costs. Also, Kayden will pay all brokerage costs and any applicable duties.

For shipments to any country other than the US and Canada, all freight costs and any other export fees are the responsibility of the customer. Kayden will pay brokerage and duty fees only.

• Large Items & Special Handling
  For heavy shipments, common carrier truck is most economical. Kayden also ships via ocean transport for international Customers. Charges are F.O.B. shipping point.

The shipping point in all cases is Calgary, Alberta, Canada.