Shipping Policy
© Kayden Instruments. All rights reserved.
Holding a Shipment
Kayden will hold your completed order (when requested) for the follow reasons*:
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1) |
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Lacking Detailed Destination Address - In certain
circumstances, you know the Products that you require
and you want to order them to ensure your delivery
schedule is met, however you are not certain of the
exact destination address for the Products. |
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2) |
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Lacking Detailed Shipping Instructions - You know the
Products you require and you want to order them to
ensure your delivery schedule is met, however you are
not certain of the exact shipping method to be used. |
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3) |
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Customer to Visit Kayden Factory to Visually Inspect
and Approve Merchandise - Kayden and Customer or
Customers’ Agent will agree on a date on which the
Factory Visit and Merchandise Inspection will occur. The
date of the Final Inspection must be agreed to prior to
any commencement of manufacturing or assembly. |
*These are Customer requested holds, not holds due to overdue accounts.
Terms of Holding Shipments
Kayden is required to bill the full order value for all ‘Hold Shipments’ under the following circumstances:
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Twenty-one (21) calendar days expire while Product
is on hold awaiting shipping or destination
instructions - In the event the Customer has not
provided Kayden with sufficient instructions to allow for
immediate shipping by the end of the twenty-first day,
Kayden will, on or after the twenty-second day of the
completed order being held, at its sole discretion,
invoice the Customer for the full order value of the
pending shipment. |
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| 2) |
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Final Inspection was not performed by the Customer
as agreed to - In the event the Customer or Customer’s
Agent fails to inspect the Products within the time
specified on the original order, and twenty-one (21)
calendar days expire before the inspection occurs,
Kayden will, on or after the twenty-second day of the
completed and uninspected order being held, at its sole
discretion, invoice the Customer for the full order value
of the pending shipment. |
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Final Inspection has been performed and shipping or
destination details are incomplete - In the event the
Customer has not provided Kayden with sufficient
instructions to allow for immediate shipping by the end of
the twenty-first day from the date the Final Inspection
was successfully completed, Kayden will, on or after the
twenty-second day of the completed order being held, at
its sole discretion, invoice the Customer for the full order
value of the pending shipment. |
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Full Payment Due - Full payment will be due within
Kayden’s standard credit terms or the terms agreed to in writing by Kayden. |
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Product that has been held for the Customer by
Kayden for longer than twenty-one days AND
Kayden’s standard credit terms (30 days) (fifty-one
(51) days in total) will not be shipped until the
invoice has been paid in full - Once the invoice is paid
in full, Kayden will ship the Product, as and when
requested by the Customer. For Standard Products, the
60-Day 100% Satisfaction Guarantee will commence the
day the Products are shipped from Kayden’s facility.
Refer to the 60-Day 100% Satisfaction Guarantee for
complete details. |
Updated September 20, 2005
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