Cancellation Policy

Policies

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Overview

Kayden's Cancellation Policy accounts for the many different types of orders our customers require. We have set forth the following guidelines to provide our customers with the information before an order is placed.

Once an order is placed but NOT shipped, the following cancellation fee(s) will apply.

Once an order has been shipped refer to Kayden's Return Policy.

Kayden provides for cancellations in the following circumstance:

• Should the Customer, for any reason, desire to cancel his/her current order (prior to shipping) he/she may do so at anytime after order placement but before the order is shipped from Kayden’s facility. Where Custom Products, special equipment or services are involved, Customer shall be responsible for all related work in progress; however, Kayden shall take responsible steps to mitigate costs immediately upon receipt of a written cancellation notice from Customer.

For larger orders Kayden expects the Customer to first order a small number to determine suitability, compatibility and satisfactory performance for the intended purpose and process.

Products Defined:

Standard Thermal Dispersion Switches

Standard Thermal Switches are defined as having one attribute from each of the following sections:

	1)		Application (flow, level, interface or temperature): Any
	2)		Material of Construction: 316L Stainless Steel
	3)		Threaded Process Connection: 1/2", 3/4", 1", 1 1/4", 1 1/2" or 2" MNPT
	4)		Insertion ‘U’ Lengths of 1.2", 2", 4", 6", 9", 12" or 18"
	5)		Input Power: Any
	6)		Remote Electronics Enclosure: Switches with or without standard Remote Electronics Enclosures are considered ‘Standard’
	7)		Outputs: Any
	8)		Agency Approvals: Any approval maintained by Kayden.
	9)		Language: Any

Canceling an Order or Partial Order of Standard Products

Cancellation percentage fees for Standard Products are determined solely by the quantities and ‘U’ lengths (Thermal Switches and Thermal Sensors) procured. The fees are applicable to the entire physical configuration of the Product. Cancellation fees apply to each unit’s net price to final Customer.

Once an order is placed with Kayden, we will commence procurement, manufacturing and assembly almost immediately, thereby incurring costs and allocating the required materials and resources to fulfill the new order. To provide our Customers with a fair means of canceling orders, we offer a cascading fee schedule based on Product quantity and type.

For the first instance of partial order cancellations, cancellation percentages are based on the number of Products being cancelled, NOT the total number on the order. Subsequent cancellations will be determined using the number of Products on the original order.

Special documentation, special equipment, special services, special approvals, drawings, certificates, equipment tags, set points, flow curves, x-rays, dye penetration tests, and opened software are non-refundable.

Should any event arise that necessitates Customer cancellation of an active order comprised of Standard Products, the following Cancellation Fees shall apply:

Cancellation Fee Schedule - Standard Products Thermal Switches: Based on the Insertion ‘U’ Lengths:

Products Defined:

Custom Thermal Dispersion Switches

Custom Thermal Switches are defined as having any attribute from one or more of the following sections:

	1)		A non-standard Insertion ‘U’ Length.
	2)		A Flanged process connection.
	3)		A Retractable Packing Gland Assembly with a threaded process connection.
	4)		Flanged Packing Gland Assembly.
	5)		Special Material of Construction: Titanium, Hastelloy or any material other than 316L Stainless Steel.
	6)		A Remote Electronics Enclosure other than Kayden’s standard Remote Electronics Enclosure (A standard remote electronics enclosure is one that is explosion proof and capable of housing only one (1) Kayden Electronics Module; Cover may be blind or lens).
	7)		Customer Requested Special Agency Approvals.

Canceling an Order or Partial Order of Custom Products

Cancellation fees for Custom Products are eighty-five (85%) of each unit net price to final Customer and are applicable to the entire physical configuration of the Product.

Special documentation, special equipment, cable, special services, special approvals, drawings, certificates, equipment tags, set points, flow curves, x-rays, dye penetration tests, opened software are non-refundable.

Should any event arise that necessitates the Customers cancellation of an active order comprised of Custom Products, the following Cancellation Fee shall apply:

Cancellation Fee Schedule - Custom Products Based on Quantity

Standard Accessories Defined

Standard Accessories include the following:

Cancellation Fee Schedule - Standard Accessories

Special Accessories Defined

Examples of Special Accessories are as follows:

Cancellation Fee Schedule - Special Accessories